Custom Features and Technical Support

Custom Features

If you need special features built for you, we offer paid customization services.

Prerequisites

Customization is only available for the offline edition. You need to own a pass offline package, and the customization will be built on top of that package.

Cost

Quoted based on the complexity of the requested features.

Paid Technical Support

If you run into technical problems that are hard to solve, you can seek paid technical support. Please describe your problem as precisely as possible when you reach out.

Cost

Quoted based on the complexity of the problem, payment required before resolution.

Other

If the problem is solved, you will be told the cause and the solution.

If the cause has been identified but its root lies externally and cannot be fixed on our end, such as external network factors or ISP factors, you will be told the cause.

If the problem cannot be solved at all, the fee you paid will be fully refunded.